Refund policy
Hard Asset Security - Refund & Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.
Return Window You have 30 days from the date of delivery to request a return.
How to Request a Return All returns require advance approval. To initiate a return, contact us to receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Item Condition Returned items must be unused, in their original condition, and in original packaging.
Restocking Fee No restocking fee applies.
Return Shipping Customers are responsible for all return shipping costs. We recommend using a trackable shipping method as we cannot guarantee receipt of returned items.
Damaged or Defective Items Any damage or defects must be reported within 72 hours of delivery. Please contact us immediately with photos of the damage so we can begin a warranty or carrier claim on your behalf.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
Warranty All products are covered by the manufacturer's warranty. Please contact us for warranty claim assistance.
Contact Us For return requests or questions, please contact us through our website.